Tag: Education
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The Cost of Silence: A Closer Look at Surrey’s Approach to Complaint Handling and Accountability
We’re taking a slight departure from our usual data analysis work to address some growing, urgent concerns regarding reported changes in Surrey County Council’s approach to managing complaints that have emerged since our last analysis reports were published. Firstly, we make no apologies for our relentless focus on the management of complaints in Local Government.…
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A Forensic Review: Breakdown in Governance at Surrey County Council’s Audit and Governance Committee
Data Extracted from; Local government complaint reviews – Local Government and Social Care Ombudsman (‘Complaints Decided’ by Local Authority, 2021-2024) At Measure What Matters, our mission is to track local government performance, simplify key metrics, and promote transparency and accountability. Following our previous analysis of Surrey’s Troubling Education Complaint Crisis; this forensic review of Surrey…
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Institutionalised Gaslighting? Our Response to Surrey County Council Leader’s Statement
Measure What Matters. has taken the significant and unusual step of responding directly to the public response letter which was issued by Cllr. Tim Oliver, Chair of Surrey County Council, addressed to 2 newly appointed MPs and subsequently released to the public on the 3rd September ‘24. Whilst this is a step away from our…
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Navigating the Fog: Understanding Misinformation, Disinformation, and the Quest for Clear Data in Local Government
Misinformation. It’s not always a matter of deliberate falsehoods. In the context of local government performance—particularly in complex reports about Special Educational Needs (SEN) provision—misinformation can be accurate but incomplete, out of context, or even just plain wrong. In the case of Surrey County Council, we believe this is not simply an issue of data…
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Myth Busting: Understanding the Variations in demand for SEND Provision in Surrey
“We can’t always meet the parental expectations, there aren’t enough, we ‘ve seen a 150% increase in requests for new EHCPs. The demand goes up, year on year” Tim Oliver, Leader of Surrey County Council, 30th August 2024, in a broadcasted interview with BBC Surrey responding to concerns raised about their SEND services. There’s a…
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A snapshot of the performance of Surrey County Council’s Education Services for vulnerable children with SEND
Measure what matters. Executive Summary This report delivers a brief, deep-dive analysis of the performance of Surrey County Council’s (SCC) Children, Families, and Lifelong Learning (CFLL) team in its duty to provide education services for vulnerable children with Special Educational Needs and Disabilities (SEND). This report will describe how, despite significant additional investment and strategic…
Measure what matters. 