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Appeals over last 3 years2025-06-01T20:12:28+00:00monthlyhttps://measurewhatmatters.co.uk/2024/11/12/overwritten-and-obscured-how-surrey-literally-obscures-their-catastrophic-send-performance/https://measurewhatmatters.co.uk/wp-content/uploads/2024/11/screenshot-highlighted-appeal-volumes.pngScreenshot Highlighted Appeal Volumeshttps://measurewhatmatters.co.uk/wp-content/uploads/2024/11/image.pngimage2024-11-12T14:31:57+00:00monthlyhttps://measurewhatmatters.co.uk/2024/11/02/the-cost-of-silence-a-closer-look-at-surreys-approach-to-complaint-handling-and-accountability/https://measurewhatmatters.co.uk/wp-content/uploads/2024/11/surrey-county-council-complaints-policy-framework-screenshot.pngSurrey County Council Complaints Policy Framework Screenshot2024-11-02T20:23:39+00:00monthlyhttps://measurewhatmatters.co.uk/2024/10/06/a-forensic-review-breakdown-in-governance-at-surrey-county-councils-audit-and-governance-committee/https://measurewhatmatters.co.uk/wp-content/uploads/2024/10/comparitive-growth-rate-of-detailed-investigations-2021-onwards.pngComparitive Growth Rate of Detailed Investigations 2021 onwardshttps://measurewhatmatters.co.uk/wp-content/uploads/2024/10/screenshot-from-minutes-of-annual-complaints-performance-report-28.24-5th-june-2024-1.pngScreenshot from Minutes of Annual Complaints Performance Report 28.24, 5th June 2024https://measurewhatmatters.co.uk/wp-content/uploads/2024/10/number-of-investigations-and-upheld-cases-by-local-authority-2023-2024.pngNumber of Investigations and Upheld Cases by Local Authority (2023-2024)https://measurewhatmatters.co.uk/wp-content/uploads/2024/10/number-of-investigations-and-upheld-cases-by-local-authority-2022-2023.pngNumber of Investigations and Upheld Cases by Local Authority (2022-2023)https://measurewhatmatters.co.uk/wp-content/uploads/2024/10/screenshot-from-public-report-annual-complaints-performance-report-audit-and-governance-committee-report-pack-nov-28th-22-.pngScreenshot from Public Report 'Annual Complaints Performance Report', Audit and Governance Committee Report Pack, Nov 28th '22https://measurewhatmatters.co.uk/wp-content/uploads/2024/10/screenshot-from-public-report-council-complaints-audit-and-governance-committee-report-pack-sept-20th-21-.pngScreenshot from Public Report 'Council Complaints', Audit and Governance Committee Report Pack, Sept 20th '21https://measurewhatmatters.co.uk/wp-content/uploads/2024/10/extract-from-audit-and-governance-committee-work-plan-24-item-now-moved-to-nov.-24-following-action-first-recorded-in-june-2023.pngExtract from Audit and Governance Committee - Work Plan '24, Item now moved to Nov. 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